FAQ
Payment
How can I pay for my taxi ride?
We offer several convenient payment options:
- Cash (€): We readily accept Euro cash payments.
- Credit & Debit Cards: Visa, Mastercard, and Maestro are welcome. Please inform your driver you’d like to pay by card at the start of your journey.
- Mobile Pay (Limited): Some drivers may accept Apple Pay and Google Pay. Please check with your driver upon arrival.
- Online Payment (Pre-bookings): For pre-arranged trips, online payment may be available. See your booking confirmation for details.
Can I use a card for any fare amount?
Absolutely. Card payments are accepted for all fares. Just let your driver know your preference when you get in.
Are there extra fees for card payments?
No, we do not charge any extra fees for paying with a credit or debit card.
What happens if the card machine isn't working?
While we aim for seamless transactions, technical issues can occur. If the card terminal is down, your driver will inform you. In this rare case, we would appreciate payment in cash. If you lack sufficient cash, we will assist you in finding a nearby ATM or exploring other possible solutions.
Can I pay in a currency other than Euro?
Our fares are in Euro (€), and we can only accept payments in this currency.
Do you accept other mobile payment apps?
Currently, widespread mobile payment acceptance includes Apple Pay and Google Pay. Other options might be available with individual drivers, so feel free to ask.
Do you accept other mobile payment apps?
Currently, widespread mobile payment acceptance includes Apple Pay and Google Pay. Other options might be available with individual drivers, so feel free to ask.
FAQ
Airport Pickups
How will I meet my driver for an airport pickup?
To ensure a smooth and convenient meeting at the airport, we instruct our clients to directly contact their assigned driver upon arrival. You will receive your driver’s contact information (usually a phone number) via SMS or at WhatsApp, shortly before your scheduled pickup time.
Why do I need to contact the driver? Can't they just wait at a specific spot?
Airports can be busy and have designated pickup zones that may not always be the most efficient for a quick meeting. By contacting your driver, you can coordinate a precise and convenient meeting point within the airport. This allows for flexibility based on your arrival gate, baggage claim location, and any specific instructions from the airport authorities.
What information should I share with the driver when I contact them?
When you contact your driver, please provide them with:
- Your name: So they can easily identify you.
- Your arrival terminal and gate number: This helps them navigate to your location.
- A description of yourself or what you are wearing: This can aid in visual identification, especially in crowded areas.
- Your preferred meeting point: You can suggest a well-known landmark within the terminal or a designated pickup zone. The driver will be familiar with the airport layout and can also suggest a convenient spot.
What if I can't find my driver after contacting them?
If you have contacted your driver and are having trouble locating them, please stay in a safe and easily identifiable location. Call the driver again to provide more specific details about your whereabouts. If you are still unable to connect, please contact our dispatch center at +306939871164 and we will assist you in locating your driver.
What happens if my flight is delayed?
We understand that flight delays can occur. We monitor flight arrival times when possible. However, it’s always a good idea to inform your driver or our dispatch center as soon as you are aware of a significant delay. This allows the driver to adjust their arrival time accordingly and minimizes any waiting time for both parties.
Where are the typical meeting points at Athens International Airport (if applicable, be specific)?
While coordinating directly with your driver is recommended for the most convenient spot, some common meeting points at Athens International Airport include:
- Arrivals Level, outside Baggage Claim Gate gate number 4 or 5 (for domestic flights).
- Arrivals Level, outside Baggage Claim ,gates 1,2 & 3 for (International Flights).
Please always confirm the exact meeting point with your driver.
* By including these FAQs, you clearly communicate the process for airport pickups and empower clients to connect directly with their drivers for a smoother experience. Remember to replace the bracketed information with your specific details.